We try to sell the finest Brazilian hair extensions at luvshair.com and consider it our top most duty to please our customers in case they don't find the product up to their expectations. Our company strongly believes in protecting the rights of the consumers.
For any queries, refer to our RETURN & REFUND page.
1. Can I return or exchange my product?
It is our pleasure to inform that we do have a return and exchange policy that works best in favor of our clients. If you need to exchange your hair wig, write to us on email@example.com.
2. Can I get a refund after returning my product?
For sure, you can. Although, you must follow some precautionary instructions to ensure safe return to authorities. The first step is to contact our customer service department or shoot an email at firstname.lastname@example.org.
3. How long should I wait to return or exchange my order?
Not even a day. If you are unsure about using your hair bundle or if there is any other reason you want to get your order exchanged or returned, immediately contact us. We have a 15-days time duration, starting from the purchase date, to look into the matter and get you a new set of hair or refund.
4. What is the exact procedure to exchange my hair weave?
Before going into the details about accommodating replacement/exchange of hair extensions, we must bring into your knowledge that exchange of order can only be done if said product is in its original condition and has not been opened, worn or tampered with.
It is completely understandable that selecting the right shade from a computer screen could result in a mismatch and we encourage our customers to spend on the correct shade and texture. Therefore if you feel doubtful about shade and texture of hair extensions you previously ordered follow these steps:
- Please send us an email at email@example.com mentioning your order number along with an agreement statement which will guarantee that the item is unopened and sealed.
- Copy/paste the following description with your name: "I (fill in your full name) agree to the Luvshair exchange or return policy, and assure that the item is in its original condition and understand if it is taken out of its security seal I will not receive a return/exchange, and I will not receive my opened package back."
- Attach 4-5 photos of your full set of hair wig in its packaging box containing the shipping information to the email(firstname.lastname@example.org). And hit send!
- After receiving your email with complete information, we will reply via email with our return shipping address and your return authorization number.
- Send your original consignment back along with the copy of your invoice to the given address and email us your tracking information. Now, all you have to do is wait for your new order to arrive!
5. Do I have to pay for the shipping of my return/exchange item?
Yes, buyers are responsible for all shipping costs if they wish to return or exchange their original, unopened product(s). It is recommended that you send your package with tracking included Luvshair will not be take responsibility of lost returns.
6. I need help selecting the right shade for my hair extension.
Take a few pictures of your hair in natural lighting, send it to our expert tem at email@example.com and we'll be delighted to help color match you.
7. How can I be assured that my shipment will be accepted for exchange?
As mentioned previously, we would like our customers to thoroughly read our exchange policy. If the ordered hair extension has got disputable shade, texture or styling which tends to be difficult to comprehend on an LED screen; we're more than happy to accommodate you, provided the packaging is unopened, security seal is intact and the lace has not been cut. We are strict about it because of hygienic reasons like many other hair extension brands.
8. What to do in case I want to return and want my money refunded?
Contact our client service department or pen down your query/complain and send us on firstname.lastname@example.org. Please note that we have a fixed returning time of 15 days starting from the purchase date. You will need to follow the exact same procedure that has been mentioned in 'exchange' section of our policy. Kindly do not send your package back without informing us. This way we are able to add notes to your order for returning confirmation.
9. How should I return my parcel and apply for refund?
If you want a refund without any quality dissatisfaction, mention this to our customer service team either on call or via an email. In addition, you will have to send photos of your unopened hair wig package so that we are sure that the hair extension packing is in its factory condition with untouched seal and lace. You will be provided with a returning facility address and a return authorization number. Shipping charges are to be paid by the consumer. All this has to be settled within 15 days of the purchase.
10. What is meant by "original factory condition"?
- Packing that has NOT been opened, touched, tampered with.
- Hair extension that has NOT been worn, altered, washed, bleached, dyed, installed, conditioned or combed.
- Hair that has NOT been taken out of its sealing or the lace has NOT been cut or the hang tag is NOT unattached.
11. How long will it take before I receive my refund?
To start the refunding process, we need to inspect and confirm that the returned item is unused and not opened. You may receive your money in 7 business days applied to the original mode of payment.
12. I wish to cancel my order. How to go about it?
Orders cancelled within 24 hours of payment confirmation will be charged a minimal fee of 5% of the total amount. Cancelling after 24 hours would deduct 15% of the total payment as transaction and handling fee.
13. Delivery issues:
- Customer is wholly responsible for unsuccessful delivery due to the wrong address or delivery details.
- If the shipping company delivered to a wrong address, we will either refund your amount or re-send the parcel again according to your choice.
- Orders seized by customs should be cleared by the buyer.